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Comcast Email Down? How to Fix It — Common Issues (+Solutions)

Posted by Anastasia Kryzhanovska on August 16, 2022

Comcast Email Down

Anastasia Kryzhanovska

Senior Content Manager

Anastasia is a content marketer and manager with a strong IT background, passionate about storytelling and SEO. She likes creating high-quality content and helping others develop their skills. Besides work, she loves traveling, extreme sports, and reading fantasy books.
Published on August 16, 2022
Last Updated on September 9, 2022

Have you found out your Comcast email is not working and are looking for ways to fix it? 

We have prepared a list of the most common Comcast email problems with solutions, so you can get to the root of your problem and resolve it without even submitting a support ticket. 

If you’re curious to find out more about Comcast features and settings, check out this guide article: “Comcast Email: How to Create and Manage It from Any Device.” Otherwise, let’s diagnose your email issue and troubleshoot it together!

Comcast Email Is Down: The 7 Most Frequent Issues Users Face

A number of reasons can result in your Comcast email being down. We have found solutions to the most common ones — check them out. 

1. Comcast Email Isn’t Loading

There could be at least two reasons why your Comcast email is not loading — a poor Internet connection and an outdated browser. Let’s review both and check the solutions.

To find out if it’s the Internet speed that causes problems with your emails loading, you can first try to open a random website page online. If it doesn’t load or loads slowly, it’s definitely a poor Internet connection resulting in the issue.

To troubleshoot it, try to restart your router. If that doesn’t help, check with your Internet provider for any local outages. Perhaps the Internet is down in your area and the only thing you can do is wait or turn on your mobile hotspot. 

If your Internet connection works well, you can proceed to checking your browser, as using an outdated one can also result in email loading problems.

After updating your browser to the newest version, you should no longer encounter the email loading issue. 

How can you check whether your browser is up to date in the first place? If you are using Chrome on Mac, you can do it by clicking Chrome in the top bar and then proceeding to About Google Chrome to see its status. The Windows navigation is: three-dots menu > Settings > About Chrome.

If you need to perform an update, make sure you also erase all cookies and the cache afterwards. Then, restart your browser and log into your Comcast.net inbox.

2. Comcast Is Not Working in Outlook

Maybe you have correctly followed all the steps for integrating Comcast with Outlook, but your Comcast account is still not working with this popular email provider. That’s because you have probably skipped one important step. 

The issue of Comcast not working with Outlook might appear if you haven’t enabled third-party security in your Comcast settings. Without this function enabled, no third-party tools such as Outlook will work with Comcast. 

If you have previously missed this step during IMAP configuration in Outlook, this might be the core cause of your Comcast email not working in Outlook. Fortunately, it’s easy to fix.

All you have to do is enable third-party access. Within your Comcast email account, navigate to Mail > Security > Third Party Access Security and check the box underneath.

Now you should be able to open your Comcast email in Outlook without encountering this issue again.

3. Comcast Email Has Been Hacked

When your Comcast email is hacked, cybercriminals can use it to send emails containing malicious software or even break into your bank account. 

If this has happened to you, don’t panic. You can still regain access to your Comcast email if you act fast and follow this process.

Start with resetting your password. You can do this by going to https://idm.xfinity.com/myaccount/reset and requesting a password change.

After you have changed your password, make sure you also change the security questions and your backup email. Performing these steps is important to ensure your account is not hacked again.

4. Comcast Email Doesn’t Work on Android or iPhone

If you are wondering why you can no longer log into your Comcast account using an app, it’s because the app was suspended in 2021. So how can you access your Comcast email on your Android or iPhone? 

There are two ways — logging in using a mobile browser or third-party tools such as email clients. The first option involves going to the official Xfinity website via your mobile browser and performing a comcast email login with your Xfinity ID. 

The main downside of this option is the need to remember your Xfinity ID and log in multiple times every day.

The other option — an email client — is much more reliable and easier. By using a third-party tool such as Mailbird, you can easily connect multiple Comcast email accounts and access them with just a click — no need to log in every time you have to access your Comcast emails.

5. Comcast Email Doesn’t Work on Mac

The issues with Comcast email access on Mac usually happen for two reasons — poor Internet connection and Comcast service outages. To check whether your Internet connection is causing the issue, follow these steps. 

  • Turn off your router.
  • Wait for a couple of minutes, then turn on the router.
  • Go to any website to check whether the Internet is working again. If the page doesn’t load even after a few minutes of the router being on or you see an error message, you might want to contact your Internet provider for further information or help.

If all the pages work well, you should check whether there have been any Comcast email problems today. You can do this by going to the Xfinity Status Center and signing into your account to check for any local Comcast outages.

6. You Have Encountered a Problem on Login

Have you tried to log in a few times with your password, but you got an error message? If you can’t log into your Comcast email account, you might be entering the wrong password. 

There are only two ways to regain access to your Comcast email account. The first one is obvious — recalling the right password, which isn’t likely to happen. The other one is going through a password reset. 

To reset your password, go to Xfinity.com/password and enter your account ID. 

After completing a simple security check and following the on-screen instructions, your password will be reset, and you will be able to log into your account again.

7. You No Longer Receive New Comcast Messages

Did you used to receive emails to your Comcast inbox but have suddenly stopped getting new ones? This can happen for a couple of reasons. 

One of them is having your emails land in a spam folder instead of your main inbox.

To find out if this prevents you from receiving Comcast messages, start with checking your spam folder. If some of the messages from reliable contacts have ended up there, you might want to mark them as not spam so in the future they land in your inbox again. 

You can also consider reviewing your filtering options — perhaps you have added new filtering rules recently that cause your messages to be marked as spam.

Another reason for no longer receiving messages on Comcast is a blocked address list — a list of people from whom you don’t want to receive emails.

If you have accidentally added some email addresses from which you expect to receive an email, deleting them from this list can help eliminate the problem.

How to Manage Your Comcast.net Account More Effectively 

Comcast.net email is not perfect — you can frequently face issues and Comcast email outages. Also, you no longer can use its mobile app, as Xfinity discontinued it. 

To make Comcast email management much easier and stress-free, use Mailbird, an email client that helps you connect multiple email accounts and manage them from one unified inbox.

To set up a Comcast.net email account in Mailbird, use these IMAP/SMTP setting details.

IMAP Settings SMTP Settings
IMAP Server Name: imap.comcast.net
IMAP port number: 993
IMAP security: SSL
IMAP username: your Comcast.net email address
IMAP password: your Comcast.net password
SMTP Server Name: smtp.comcast.net
SMTP port number: 587
SMTP security: SSL
SMTP username: your Comcast.net email address
SMTP password: your Comcast.net password
My Comcast email is full — how can I continue using it?

To free up more space in your Comcast email inbox, consider filtering your emails to locate large attachments. For this, sort your emails by size — you can do it by accessing the Sort by option. 

You will end up with a list of emails containing large attachments. After reviewing them, save the attachments you will need in the future to your computer, then delete the messages containing them from your Comcast email.

This action will help increase your email storage space, and you will be able to use your Comcast email account for sending and receiving messages again.

How can I view my Comcast email status?

To view your Comcast email status, go to the Services tab in My Account. If you are not signed in, you will be asked to provide sign-in details. 

Next, scroll down to Additional Features. Under the Email tab, you will be able to check the status of the email accounts associated with a given ID.

How do I contact Comcast about email problems?

If you are wondering where to send a Comcast customer service email, you can contact Xfinity’s support agents by going to https://www.xfinity.com/support/contact-us. Choose the “Chat with Xfinity” option and answer the questions asked by the chatbot. 

If you don’t receive a satisfying answer to troubleshoot your issue, you can choose the “I still need help” option, input your customer ID, and get connected to a human being.

Why am I not getting my Comcast emails?

A few reasons can prevent you from getting your incoming Comcast emails in your inbox. They could be marked as spam and land in your spam folder. This is due to your filtering rules, which you might want to review to continue receiving incoming messages.

Why is my Comcast email not working on my phone?

Xfinity (the company behind Comcast) suspended its mobile app on April 20, 2021. That’s why it’s no longer possible to use the Xfinity app to log into your email using a mobile device. 

However, there are some workarounds to help you access your Comcast email from mobile. You can do it by signing up for Mailbird’s email client and connecting your Comcast account using IMAP settings.