Behind Mailbird

Get your update on the Crowdfunding Challenge and Mailbird 2.0

Posted by Andrea Loubier on February 19, 2015

The Crowdfunding Challenge Wow! What a week since the launch of the Mailbird crowdfunding show as part of the competition for the StartUp show by Channel News Asia. It has been an incredibly tight race! But as of today, Mailbird is on top with the most number of funders and the highest funds raised to date. They say in a crowdfunding, your campaign will be successful if you can raise at least 30% of your total funding goal in the first week. Well, we did it and couldn’t be more happy about it. You can see all the great campaign updates here, and some hilarious videos with a collaboration between Temploy and Mailbird as the two leading startups in this Crowdfunding challenge for the StartUp show. Check out the best harlem shuffle dance moves you’ve ever seen in your life below!   Mailbird 2.0 For A Great Cause We also announced as part of a greater cause, that all funds we raise after reaching our $10,000 sgd funding goal will be donated in full to the International Diabetes Federation. Something that is close to my heart as the CEO of Mailbird, as this is a tough disease that I’ve been living with my whole life. It has always been a dream of mine to give something back to those less fortunate in being able to live and manage their Diabetes. A big thank you from me to you below, because for those who’ve pledged – just know that you are…

A Mailbird 2.0 Report

Posted by Andrea Loubier on February 11, 2015

Phew!!! It has been a crazy last couple of days (why? details on this below), let alone couple of months. Updates here include: Mailbird 2.0 progress Mailbird on TV! Help us win the StartUp show by Channel News Asia First Mailbird challenge – Crowdfunding We are running like a well oiled-machine here with the latest developments in preparation for the Mailbird 2.0 launch. Remember all the cool things that were going on during the Mailbird hackathon? The benefits we reaped included a ton of progress on the development of Mailbird 2.0. You can see those in our closing hackathon blog post here.   Get ready for Mailbird 2.0 with: New color customization to make Mailbird more fun and personalized to fit you New design with the brand new awesome apps! Touch Screen Swipe Email speed reader Drag and Drop Both vertical and horizontal stack of message list and message viewer Access to Mailbird even on a proxy network Snooze feature Follow up feature Action bar Native calendar Contacts manager MAPI support New license system Improved notification center Chat support on our new website   Totally awesome! And that is just the beginning of better things to come with Mailbird 2.0. What I’m about to share with you next is even more exciting…   The Mailbird Secret is Out We shared a photo in that last hackathon blog post at item number 10. Super secret. But now the secret it out. So Mailbird was selected out of hundreds of startups as…

10 Simple Strategies To Handle Customer Support The Right Way

Posted by Pallav on January 29, 2015

Examples of bad customer service are present all over the internet. This is due to the fact that people talk more about a bad experience than a good one. About 68% businesses planned to make customer support their primary investment in 2014 (report) which shows the initial adoption trend and we are hopeful that it will continue to rise through 2015. Customer support has been the main priority for Mailbird right from the start and if you ever contacted us, you would know that. And today we want to share 10 simple strategies that have helped us give a better support experience to our users which you can implement in your business to see favorable results. #1 – Ice Breaker One of the most successful strategy for us was to start a conversation with our users at the very beginning to learn their pain point and resolve it before hand. When a user downloads our software they get an email with a question “What brought you to Mailbird in the first place?” We get hundreds of replies every day and based on the pain point we guide them how they can achieve the same thing in Mailbird so they get to their ‘aha’ moment faster. Most of the customers abandon your software if they face a problem. We try to build a relationship right from the start so our users know they can always talk to us in case they have a problem and we even encourage them to do…

PODCAST by Ari Meisel: Less Doing, More Living with Mailbird

Posted by Andrea Loubier on December 19, 2014

Who is Ari Meisel? So I was reading a blog post on Mashable titled “How to Deal With Email Overload” looking to see what other esteemed productivity gurus had to say about the ultimate problem we have with email – we simply get too damn much of it. It was an awesome post and reassuring to see that a lot of what we preach here on the Mailbird blog regarding email productivity sync up with the suggestions in this Mashable blog post. This was written by Ari Meisel. Ari Meisel is co-founder at Leverage, where he works on making every task in life and business more efficient. Ari was diagnosed with Crohnes disease, which inspired him to develop a system of productivity so he could beat the disease and also live life to the fullest. This helped him not only fight and overcome the disease, but also to discover new ways to be more productive and live life. One of these things include how to manage email. Ari is a true “Productivity Seeker”, much like many of our Mailbird users. I decided I needed to talk to Ari.   Listen to This In episode #102 of the Less Doing, More Living podcast, Ari sits down for a conversation with budding entrepreneur Andrea Loubier, CEO of Mailbird to discuss the impressive growth of the successful PC-based email client, as well as the perks and pitfalls of email in general. Start the podcast at 22:05 for the interview opening. Just click the image…

Podcast on Living and Running a Global Bussines from Bali

Posted by Pallav on November 26, 2014

TC..what? There may be a few things that you don’t know about the Mailbird CEO. Andrea Loubier is half American, half Filipino, born in France. She lived in Africa for the first four years of her life, then Thailand the next two years, then Indonesia for next nine years before heading to the U.S. She is obsessed with travel and has a slight addiction to spicy food. As a third culture kid, Andrea gives some insight on what it’s like to build a global tech startup from exotic Bali, Indonesia. That’s right, after 13 years in the U.S., it is as text book  as a TCK (“third culture kid”) can get, Andrea made her way back to Indonesia where she spent the majority of her life from childhood through young adulthood.   How we are changing the world today. In this podcast Andrea explains how her diverse, multi-cultural background and upbringing influences her business practices, interactions with people, her general outlook on life and overly hospitable attitude and open-mindedness that celebrates both our differences and similarities. Our world continues to evolve socially and culturally the more people travel and break outside of the status quo and norms. A world famous TCK that you may not know until now is….you got it…the president of the United States of America, Barack Obama. He was born in Honolulu, Hawaii but grew up in Indonesia and Chicago. What is it about these multi-cultured kids?   Listen to This You’ll love this piece. Tayo Rockson interviews Andrea to…

Mailbird Hackathon Update #4

Posted by Christin on November 21, 2014

This Hackathon Rocks!   Skipped the video? No worries, here’s what you need to know. 1) We launched the freaking Contacts Manager!!! We know, we know…it took way more time than anticipated but that is because we don’t want to ever rush a thing like this. We want to take the proper precautions in developing, testing and improving any given feature before it is publicly released. What most people do not realize is that even the smallest thing like adding a new button to the UI doesn’t happen in an instant. There is a lot of mock ups, design work, testing, getting feedback, development, more testing and the cycle continues. Basically, it takes a REALLY long time to perfect even the smallest change or addition in Mailbird. Trust us, we really care about the experience you get with Mailbird and will continue to relentlessly improve as the software develops. Thanks for your patience, you are awesome!   2) We made some color tweaks that has a better algorithm to decide the color match between the background and foreground of the Mailbird UI – an even more beautiful experience! 3) The new attachments app design has been completed. 4) Snooze is now fully complete and has a the option to create a custom time and date for when you want the emails to pop back into the inbox. Cool. 5) You know when you add an account and Mailbird auto-detects those complicated server settings so you can start using that email account in Mailbird?…

What’s Happening At Mailbird?

Posted by Pallav on November 14, 2014

Last year has been really exciting for Mailbird. Our team implemented lots of new features, improved the user experience and continued the effort in building the most productive email client ever. This blog post will take you through the major developments of Mailbird in the last year (2013-2014) and also dive into the future of Mailbird with our roadmap.   What Do You Get In Mailbird Today? Support for 18 Languages We hope to build Mailbird into the best home for all your emails and have translated it to 18 languages including English (default), Danish, German, French, Italian etc. LinkedIn Lookup This feature allows you to easily look up anyone’s profile on Linkedin. Simply right click on any email address or name in Mailbird and you’ll find this feature. More details here. Account Settings Made Easy for Multi-Accounts When using any email client the biggest issue users face is to enter their server settings to connect their email to the client. Managing email is a task in itself and we didn’t want our users to waste any time in entering server settings so we devised a way to auto detect your server settings when you enter your email. This makes adding a new account painless and even more awesome for those of you who really like to utilize the multi-account support in Mailbird. Swipe Feature For touch screen users archiving email becomes simpler by swiping an email from left to right. From a survey we did with university students we found that users using swipe feature…

Mailbird Hackathon Update #3

Posted by Christin on November 13, 2014

Holy cow! We cannot believe its been 3 weeks into the Mailbird hackathon. We’ve been working like crazy and its crunch time now with the last few days approaching. You will want hear about what we got done this last week…especially with a special public launch on Monday November 17th. Here’s the quick update from our team:   Didn’t watch the video? Here are the highlights. 1) The design and UI for the Snooze feature is almost done. Just a few more tweaks and it will soon be ready for testing in the Mailbird alpha.   2) New apps added and improvements to the integration with Mailbird with Moo.do, Todoist, Evernote and Veeting. 3) We’ve opened access to the Mailbird API “Birdhouse apps” project to third party developers by invitation only. What does this mean? We are getting more talented productivity tools and people behind Mailbird, bringing a whole new level of awesomeness to your productivity hub with Mailbird. 4) We’ve added a “find and merge” feature in the new Contacts Manager, still in testing but we will launch it publicly this Monday November 17, 2014. This helps you remove duplicate contacts depending on how you’ve added them whether via vCard import or from Collected Addresses. 5) More updates to the native calendar UI looking to wrap it up by Monday November 24th. 6) The design and UI for the notification center is finished! Will be so nice once it is launched with Mailbird 2.0 7) We are almost done with…

Mailbird Hackathon Update #2

Posted by Christin on November 6, 2014

Hi again! Wow, it has been 2 weeks and we have been cranking out tons of changes for the upcoming Contacts Manager and Mailbird 2.0 launch. There really is a ton of blood, sweat and tears going into this…you have NO idea! We are loving every moment of this though because it means we are getting closer to bringing some email magic into your hands.   Here’s a quick update:   In case you missed it, here are the hackathon highlights for week 2: 1) Spell Check now works with our transition from Awesomium to Chromium Embedded Framework. 2) We’ve started the super polished design for the really handy notification center that will blow your mind once you see how handy it is in helping you get the most out of Mailbird. 3) With the new contacts manager, if you have a duplicate contact you can now merge them into one keeping your contacts nice and clean. Way to stay organized and stay connected! 4) Remember last week when we said the contact group functionality was there, but still needed some work? Well now it is good to go so you can now send an email to a group you created directly from the contacts manager. 5) Another awesome update in the contacts manager that keeps on evolving is the ability to multi-select contacts using Ctrl or Shift, allowing you to then right click and send an email to all, copy the email addresses, delete contacts and assign to a…

Mailbird Hackathon Update #1

Posted by Christin on October 30, 2014

Hi everyone! So we are well on our way with the Mailbird Hackathon 2014 to bring you the best email client ever, or your new found productivity hub. As we promised, we would give you guys a week to week progress report on what we are doing so you can follow along and also get super pumped up about all the pieces coming together for the highly anticipated Mailbird 2.0. Here’s a quick update: In case you didn’t catch the recent developments in Mailbird since we started the hackathon, here is what happened: We launched the freaking Contacts Manager in the alpha! Testing it like crazy and getting it ready for all you eager folks waiting for it in the public release. We’ve been reaching out to C# developers all over the world for a chance to join the most kick ass team on the face of the planet. Apply here. You and your friends may start to see Mailbird advertised in more places online – but that is not enough! We need the help of our loyal fans to really spread the word about Mailbird. Please spread the word by tweeting. Click Here To Tweet About Mailbird 2.0 We’ve given a handful of closed testers access to MailbirdX which is our development version of Mailbird 2.0. We got Mailbird on a German software download site and hit 160 downloads in 2 days already. Awesome because Germany in the top 5 countries of Mailbird users and we support Mailbird in the German…